SafetyCall International

SafetyCall International is an independent health care practice that manages product safety calls and adverse event reporting for manufacturers. If a consumer, a pet owner or a veterinarian is exposed to your product, trained clinicians pick up the phone around the clock, give emergency assessment and treatment advice, and document the case so your regulatory obligations are met. The core service is a 24/7 adverse event call center. Staff handle the call, then record everything surrounding the unintended exposure in a validated pharmacovigilance software system built to collect, manage, assess and report adverse events. On the compliance side, SafetyCall prepares timely and complete adverse event regulatory reports for EPA registered products, drugs and other products regulated by the FDA, and products regulated under TSCA. Clients are supported with mandatory reporting duties in the US and Canada, across the FDA, EPA, CPSC and Health Canada. The company serves commercial and consumer product manufacturers, including makers of drugs, pesticides and other regulated goods, along with industries that need post-market safety coverage. SafetyCall also runs the Pet Poison Helpline, a 24/7 international animal poison control service for veterinarians and pet owners. The team has managed more than four million product incident cases and says it developed the model for medical contact center services in this field. What sets this call center USA operation apart is who answers. SafetyCall describes itself as the only health care practice triple-licensed by the boards of medicine, pharmacy and veterinary medicine. Its leadership and clinical staff include PharmD pharmacists, veterinarians, board-certified toxicologists and a medical director. The team has authored over 100 product safety position papers and technical reports, and regulators such as the FDA, EPA and CPSC have sought its expertise. The office is in Bloomington, Minnesota. If you are weighing outsourcing for adverse event intake and customer support on safety-sensitive products, SafetyCall is worth a conversation. Reach out through BPOAI.ai to ask about coverage, reporting scope and a quote.