Outpatient Call Solutions

Healthcare providers lose significant time and money to administrative work that has nothing to do with treating patients. Outpatient Healthcare Staffing (OHS), formerly known as Outpatient Call Solutions and based in Corona, California, was built to take that burden off the table. As a dedicated healthcare BPO company USA practices can count on, OHS handles the operational work so clinical teams can stay focused on care. Clients who have moved administrative functions to OHS typically see 50% to 60% reductions in operational costs, alongside improved cash flow and stronger patient satisfaction. The range of services OHS provides covers the full administrative lifecycle of an outpatient practice. Their inbound call center keeps patient communication moving, with experienced phone representatives trained to answer calls promptly and accurately. Referral coordinators work to ensure every referral is processed the same day, at minimal cost to the client. A dedicated billing, coding, and collections department, staffed by certified specialists, handles charge capture, claim submission, and collections to protect and grow revenue. OHS also manages surgery scheduling, medical records, digital document conversion and secure storage, and healthcare coaching to keep patients informed throughout their care journey. A quality improvement team rounds out the offering by using real-time monitoring to review medical records and identify gaps in care standards, with a particular focus on disease prevention. OHS serves outpatient healthcare organizations of all types, including physician practices, specialty clinics, and other ambulatory care settings. The typical client is a provider organization looking to cut administrative overhead, reduce employee liability exposure, and maintain consistent back-office operations without expanding their in-house headcount. A bilingual, medically trained workforce is central to how OHS operates. Staff understand the clinical and regulatory context behind the tasks they perform, which is critical in healthcare outsourcing where errors carry real consequences. The virtual staffing model eliminates the overhead associated with on-site employees, and a quality assurance team with certified supervisors monitors performance across every service line. For healthcare organizations evaluating outsourcing options or looking for a more capable administrative partner, OHS is worth a direct conversation. Visit their website to get in touch and learn what offloading your back office could mean for your practice.