Stafford Communications Group

Stafford Communications Group, now operating as Premier NX, is a contact center outsourcing and BPO company founded in 1995 and headquartered in New Providence, NJ. The firm was started by CJ Stafford, a former Johnson & Johnson toxicologist and marketing executive who built the Splenda brand's first customer care program before launching her own business. That science and regulatory background shaped the company's direction from the beginning, with a focus on industries where compliance and accuracy carry real weight. The primary service is contact center outsourcing. Premier NX runs inbound and outbound phone programs, email, text, postal mail, and web chat handling on behalf of client brands across the United States and Canada. Agents handle consumer education, product questions, complaint intake, adverse event reporting, product quality and claims management, crisis communications, and online store support. CRM administration and reporting are also part of the offering, using platforms including Wilke Global and Astute. Healthcare and life sciences clients make up a core part of the business. The team works with pharmaceutical manufacturers, OTC drug brands, medical device companies, and healthcare providers, operating inside FDA and Health Canada compliance frameworks. That compliance depth extends into standalone consulting engagements, where the company helps clients redesign internal call center processes, deliver agent training, and structure programs that meet regulatory standards. Consumer packaged goods are the other large category. More than 200 brands across beauty, food and beverage, electronics, and other CPG segments have relied on the company for consumer engagement. Premier NX works with more than 30 beauty brands and more than 100 food and beverage brands specifically. A niche marketing practice covers creative strategy and execution for pharmaceutical, food, and beauty care companies that need both customer support and marketing capabilities from one partner. With a team of more than 200 specialists across the US and Canada, the company serves everyone from large multinational corporations with complex, multi-category requirements to consumer-focused startups scaling quickly. The call center USA footprint, combined with the regulated-industry expertise built over three decades, positions Premier NX as a specialist outsourcing partner rather than a generalist provider.