Iterum Connections

Iterum is the leading nearshore and work-at-home customer contact management service provider, providing exceptional customer experiences, through phone, email, chat, social media, and other contact channels, We manage customer interactions for the world’s leading brands, across the full customer life cycle: sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable/wireless/satellite, banking, retail, technology, consumer, travel/hospitality, e-commerce, and others.

Iterum Connections is a “cloud-native” customer contact services provider, managing customer interactions for the world’s top brands with both on-site and work-at-home operations. The company was founded in 2019 and is headquartered in Panama.

The company’s founders have a cumulative 20+ years of experience and are instrumental in helping to establish Panama’s BPO industry. They have worked with numerous Fortune 1000 companies since 2002.

Iterum Connections was named the Frost and Sullivan 2021 Central America and Caribbean Entrepreneurial Company of the Year for their excellence in the areas of product innovation, leadership in customer values, and speed of response to market needs.