Dedicated Office

Dedicated Office is a woman-owned business answering service based in Frisco, Texas, serving clients nationwide. Founded in 2000, the company gives small and growing businesses a professional front office without the overhead of staffing one. Buyers get trained U. S.-based receptionists, Voice AI, or a mix of both, so every call is answered and every lead gets a response. The core offering is live call answering backed by practical follow-through. The Texas-based team handles reception, lead qualification, and appointment setting. Receptionists can book, transfer, or take a message depending on the rules you set. Beyond answering, Dedicated Office supports lead response, scheduling, and customer care, and it connects each conversation to the right next step so important details reach your team. Coverage is available 24/7. For businesses that want automation, the company offers Voice AI alongside its human agents, positioning itself The company describes its clients as business owners who need to appear established and responsive while they focus on the work itself. It was started for small businesses and still builds its service around them. Onboarding follows three steps: you explain who you serve and what a great call looks like, the team turns that into a call guide and rehearses real scenarios, and then the receptionists begin answering as an extension of your office. Several things set Dedicated Office apart from a typical call center USA buyers might compare it against. It is founder-led, with CEO Adi Campuzano still close to the client experience after more than two decades. Her son, Mike Lodispoto, serves as CTO and leads technology development, modernizing internal systems so handoffs are cleaner and follow-up is more consistent. A named leadership team covers operations, training, and client success, and the company notes long tenures among its directors. The business began in New York, moved operations to Texas in 2013, and runs its national service team from Frisco today. If you are evaluating outsourcing for customer support, lead handling, or front-office back office tasks, Dedicated Office is a U. S.-based BPO company USA buyers can reach directly. Share how your calls work today and request a quote to see how a dedicated team could fit your business.