Information Communications Group

Information Communications Group, known locally as ICG, is a Leawood, Kansas call center that answers the phone for businesses that cannot afford a missed call. Buyers get a team of professional agents on the line 24 hours a day, 7 days a week, 365 days a year, with multilingual coverage and secure, accurate message delivery. For companies looking for a call center USA partner rather than an offshore operation, ICG offers a long track record of outsourcing that stays close to home. Telephone answering has been the core business since the beginning, and it still is. Around that core, ICG has built a broader menu of customer support and back office work. Agents handle Level One and Level Two customer support, order taking and order fulfillment, and email management. The outbound side covers business to business customer surveys, appointment scheduling and seminar registration. The company also runs a disaster recovery line for clients that need a reliable channel when their own systems fail. Messages can be delivered by text to a cell phone or pager, by email, by fax or as a digital voice recording, and automated services are built to guarantee delivery. Stand alone voice mail, auto announce, overflow handling and a bulletin board system round out the offering. ICG serves a wide mix of clients. Its own testimonials come from a home services contractor that routes all after hours calls through ICG, an international moving company, and the U. S. Naval Academy. Through a partnership with the Kansas City Convention and Visitors Association, the company also handles hotel reservations and event support for organizations holding events in Kansas. What sets ICG apart is longevity and a hands-on approach. The company started on Labor Day in 1986 with five clients, and all but one of those original clients still use the service today. Operating under the former name Metro Message Services, Inc. And now as ICG, it has won the ATSI Award of Excellence for 18 consecutive years and the Canadian Call Center Award of Excellence for three. The operation is fully web-centric, and every new client gets an onboarding process where agents learn the organization well enough to speak for it accurately. Clients describe fast answers, warm greetings and agents who know their staff by name. If you need a BPO company USA buyers can rely on for after hours coverage, overflow calls or a complete outsourced front desk, ICG is an AI-ready BPO with nearly four decades of experience behind it. Connect with the team or request a quote to see how they can represent your business.