Max Touch Services

Max Touch Services is a call center USA option for companies that want their customers handled by trained people, at any hour. The team runs inbound and outbound programs 24 hours a day, 7 days a week, with a focus on the personal touch that customer service depends on. Buyers get outsourcing support without spending years building the same capability in house. Inbound work covers sales, customer service, technical support and helpdesk services. Transactional services include advanced customer care, email and online chat support, a general answering service and secured payment processing. On the outbound side, Max Touch handles lead generation, telemarketing, outbound marketing, service satisfaction follow-ups, welcome calls, customer acquisition, customer loyalty programs, surveys and market research. If none of those fit exactly, the team will build a custom campaign around your goals. The company was founded to serve fast-growing financial services firms that wanted to build their online presence and compete in ecommerce. Max Touch says it has experience with both simple and complex consumer financial matters. One client quoted on the site says they have used the service for several years, and that profitability and customer satisfaction have both grown over that time. Customers can be reached through IVR, phone, email, chat and text messaging. Representatives are selected and trained for inbound and outbound calls, and they work with current technology to improve their performance. They are also encouraged to build long term relationships with the people they speak to. The company is based in Kennesaw, Georgia, in the Atlanta area, with resource centers across the United States. If you are comparing a BPO company USA for customer support, sales or outbound campaigns, Max Touch is worth a conversation. Get in touch to talk through your needs and request a quote.