Unicom Teleservices

Unicom Teleservices is a Chicago based call center and 24 hour answering service that has been taking calls for businesses since 1990. If you need every call answered by a live person, during business hours and long after them, this is what Unicom does. Callers reach a trained receptionist who can take a message, capture a lead, schedule a callback or complete a task in your own system. The result is fewer missed opportunities and more time for your team to focus on the work that actually earns revenue. The core offer is live agent answering and call center support, inbound and outbound, 24 hours a day, 365 days a year. Agents handle appointment scheduling and appointment desk work, order taking, courier service dispatch, customer service and support, CRM updates, help desk tickets and calendar management. What sets this apart from a typical answering service is how the work gets done. Unicom agents are trained to operate directly inside your software, whether it is proprietary, SaaS or a third party application. There is no copying data between systems and no intake ticket to re-key later. For a business that wants outsourcing without giving up its existing tools, that matters. Unicom is HIPAA, PHI and HITECH compliant, which makes it a practical option for medical practices and other healthcare organizations that need after hours customer support handled with care. The company states that its agents, staff, management, software, communications platform and building security procedures are all set up for auditing and monitoring. Beyond healthcare, the service suits any US company that relies on the phone to book work, take orders or keep customers informed. A few operational choices are worth knowing. Unicom does not use remote agents. Every call is answered from its offices, which the company says protects sensitive information, keeps supervisors close to the work and removes household background noise from your customer's experience. The offices have never closed in more than 30 years. Pricing is straightforward. Plans start at $39.95 per month, and you pay only for the time an agent is speaking with your caller or working in your account. There are no surcharges, no account maintenance fees and no contracts. You can leave at any time without penalty. Supervisors are available around the clock for account support. If you are comparing call center USA options or looking for a BPO company USA buyers can trust with front line customer contact, Unicom Teleservices is worth a conversation. Reach out to discuss your call volume, your software and the coverage you need, and request a quote.