Hospice On-Call/ Health Care Tele-Services, LLC

Hospice On-Call, operating as Health Care Tele-Services, LLC, gives hospice and home care agencies a dependable answer to the hardest shift to staff: nights, weekends and holidays. Based in Chicago, the company runs an on-call and after hours telephone triage service built for patients and families who need a trained professional on the line right away. Agencies that partner with Hospice On-Call stop juggling on-call rotations and last minute schedule changes. They get consistent phone coverage from staff who follow protocols written with each client's input. The core offering is telephone triage for hospice. Coverage goes beyond after hours and can include business hours during staff meetings or emergencies. For home health, the team can place prescription refill orders and process durable medical equipment requests. Palliative care programs get support suited to their mix of life-prolonging treatment and end-of-life care. The company also provides answering services for medical groups, taking messages and covering phones when offices are closed. Taken together, this is specialized healthcare customer support from a call center, USA based and focused on one sector. Clients are hospice, home health and palliative care organizations, along with physician groups. The company reports partnerships with more than 40 offices across 17 organizations coast to coast, serving a combined census of over 2,200 patients. Testimonials on its site come from hospice directors and clinical managers in Texas, Ohio, Maryland and Michigan. They point to responsive management, knowledgeable nurses and professional handling of patients, families and facilities. Several operational details set this BPO company USA apart. Each partner receives its own toll free number coded with caller ID, so callers are greeted with the agency's own name. Staff work inside the client's electronic medical records and can give the same information the office would. Every call is recorded and available for the client to review. After triaging a clinical matter, the team calls the patient back within an hour to confirm needs were met. End of shift reports give agencies a complete picture of what happened while the office was closed, and clients say they use those reports to direct the next day's care. The service runs on an internet based phone system with custom protocols, and compensation is linked to census rather than call volume. For agencies considering outsourcing their after hours phone work, or looking for an AI-ready BPO partner that already handles the back office reporting side of triage, Hospice On-Call offers a free consultation. Reach out through this listing to connect or request a quote.