Proxima Solutions - U.S. Headquarters

Proxima Solutions is a Chicago-headquartered BPO company and staffing provider built specifically for insurance carriers, banks, and regulated enterprises that need specialized talent and process automation at scale. By combining nearshore delivery hubs across Latin America with AI-driven workflow technology, Proxima gives U. S. Clients the responsiveness of domestic support without domestic cost structures. The company operates with ISO 27001 certification and SOC 2 Type I and Type II attestations, making it a credible outsourcing partner for organizations with strict data security requirements. The company's service model is organized around three areas. The first is specialized BPO and staff augmentation, placing pre-vetted professionals into claims processing, underwriting support, policy administration, customer support, and regulatory compliance and KYC functions. The second is agentic AI automation for call centers and customer experience operations, where AI agents handle repetitive CX workflows so human teams can take on higher-complexity interactions. The third is portal and digital workflow modernization for insurance carriers and banks looking to replace legacy systems with connected, modern infrastructure. Insurance is the vertical Proxima was purpose-built to serve. The company's stated mission is "to better insurance through technology and amazing service," and that focus shows in the depth of its insurance-specific capabilities, from first notice of loss (FNOL) automation to underwriting compliance and KYC. Banking and financial services clients benefit from the same workflow digitization and compliance support model. For organizations in these sectors, the domain fluency Proxima brings is a meaningful difference from generalist outsourcing providers. Delivery hubs are distributed across the Dominican Republic, Ecuador, Colombia, and Argentina, with a U. S. Presence in Chicago, Dallas, Houston, Las Vegas, Los Angeles, Miami, and New York. This multi-location footprint provides business continuity with no single point of failure and keeps nearshore teams aligned to U. S. Time zones. The company draws from a pool of over 10,000 pre-vetted professionals across Latin America. Every engagement is structured around dedicated account management, defined performance benchmarks, and SLA compliance. For insurance and financial services businesses that need to expand capacity, automate back-office work, or modernize customer support operations, Proxima offers a direct path to results. Visit proximasolves.com to connect with their team and discuss what a fit for your operations could look like.