Horatio

Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer support strategy and provides a dedicated handpicked team to execute.

Horatio is a Business Process Outsourcing (BPO) services provider that began in Columbia Business School’s corridors. Three like-minded innovators, Jared, Jose, and Alex, created a new paradigm in customer support.

Founded in 2018, Horatio has rocketed to the top of the BPO service provider ranks in less than five years. They also identified the struggles small businesses face to meet their customer service needs, allowing them to become a favorite choice for the world’s leading e-commerce companies.

Not only that, but they are pioneers in solving the communication issues faced by smaller companies and thus accelerating their growth.

Horatio’s innovative approach to solving outsourcing is evident in its outstanding performance last year. Horatio grew its employee count by 153% while still maintaining its estimated annual revenue per employee at $172,000. Horatio’s current company size is estimated to be 109 employees.