Westpark Communications, L.P.

Westpark Communications is a 100% U. S.-based call center provider that handles customer calls, texts, emails and web chat around the clock. Businesses that outsource to Westpark get a team that works as an extension of their own, with 24/7 coverage and a personal touch on every contact. The service list is broad. Call center services cover appointment scheduling, web chat, email, lead qualification, technical support, parts and service, and back-office duties. The answering service handles scripted calls, message taking and call relaying. Outsourced customer service includes help desk work such as opening and tracking service requests, answering FAQs and responding to information requests. Westpark also runs a Tier I helpdesk for IT and technical support, a full-service reservations desk for inbound and outbound calls, and disaster recovery support that keeps communications running during emergencies. Other options include remote monitoring, interactive voice response, employee check-ins, virtual assistance and dispatching. Westpark works inside the software its clients already use. Agents can take calls, answer email, make follow-up calls and enter data in one place, in tools such as Shopify, Jira, Magento and Salesforce. That keeps the process simple and cuts handling costs. The company describes its infrastructure as built for high uptime, and it states that it supports HIPAA-compliant, mission-critical communications for customer-facing organizations. Quality is checked, not assumed. A dedicated QA team measures wait and wrap-up times and grades call quality, so clients can see how their customers are being treated. Westpark has been in business since 1968, operates in multiple states and serves clients nationwide. As a call center USA buyers can rely on, it keeps all communication on American soil. For companies weighing BPO company USA options for customer support, back office work or overflow and after-hours coverage, Westpark offers a complimentary efficiency analysis and a complimentary consultation. Reach out to talk through your call volume and see where outsourcing could take work off your team.