Cooperative Response Center

With our 24/7/365 contact center and alarm monitoring central station, CRC has merged the benefits of personalized service with the efficiencies provided by technologically advanced computer and telephony systems. At CRC, we pride ourselves on Focusing on the Human Side of Technology®.

CRC is a US-based, 24/7/365 contact center and software provider. Cooperatively owned and operated, this BPO represents over ten million consumers in 47 states. Their clients are primarily electric utilities. It’s value-led and innovation-focused, with special emphasis on member-driven improvement and service excellence.

State-of-the-art information technology and telecommunications systems allow this BPO to provide stellar service to their clients and customers. Call handling, line crew dispatch, and alarm monitoring are only a few examples of their specialized services.

According to client testimonials, CRC’s specialized services allow for receiving high volumes of consumer calls even after-hours with professional and competent customer service representatives providing excellent service experiences for consumers concerned about power outages in their homes and communities.