Call Center Sales Pro

Call Center Sales Pro offers outsourced answering service and call center support to businesses that need every call picked up and every message delivered the way they want it. Its live answering runs 24/7/365, so customers reach a person instead of a voicemail box. For buyers looking at a call center USA option with a personal touch, the pitch is simple: a team that acts as an extension of your own staff. The core offer is custom outsourced answering. Calls are answered live, customers are helped, and messages are passed along according to each client's instructions. The company combines technology with North-American based agents, and it describes its approach as customizable rather than one-size-fits-all. Clients also get regular check-in calls from the customer support team to confirm the service is working. One healthcare client left a 5-star Google review noting responsive, friendly service and those routine follow-up calls. Industry coverage is broad, and the site says each industry needs its own crafted answering experience. Medical practices are served by a HIPAA compliant call center that understands patient confidentiality. Property managers can use an after hours answering service. Small businesses and service trades can get on-call emergency answering. Anyone looking for customer support outsourcing for a specific field can ask how the script and workflow would be set up. What sets the company apart is who runs it and how it is built. It is a woman and minority-owned company led by President and CEO Janet Livingston, who has spent her career in telephone answering services and outsourced call centers. She also consults call center owners and managers on growth, operations evaluation and executive coaching. Tracie Mexner, Director of Client Services, has more than 20 years in the medical industry and acts as the main contact for enterprise partners, helping hand clients from sales to day-to-day operations. Based in Lithia, FL, Call Center Sales Pro suits small businesses and larger organizations looking at outsourcing their phones to a BPO company USA buyers can reach directly. If you want to talk through your call volume, your industry and your hours, get in touch to request a quote.