CallTek

CallTek Center International, Inc. Is a technology firm that provides robust resolutions in the broadband domain. The solution provider has an answer to VOIP, IPTV, the internet and cable television. The objective of CallTek is to be a single point of contact that handles any operational needs.

The enterprise CRM wing of CallTek provides a billing system for cable, internet, cellular and VOIP users. Traffic control based on the bandwidth with consistent network monitoring through log analysis and services is made available. COSMOS, the software program, provisions WiFi, SIP devices and cable models. The technology addresses iPv4 and iPv6 that supports network topography. Performance of every technology is extremely superior, highly scalable and works as a preventive against security threats.

The module provided by the software makes the diagnostic tool very efficient. The GUI is extremely user friendly. Syslog analysis takes the software to another level. Through infrastructure network monitoring, COSMOS NOC is an asset. Digital voice calling options like unlimited calling features, 24x7 customer care, speed dial, call forward, call return, call waiting, three way calling features, click to call, and other options available. Employees at CallTek Center International, Inc. Are trained to address technical difficulties if any, by customers, with a 24x7 help desk and customer support.

CallTek Center International is a call center outsourcing service in Cebu, Philippines. The company's primary business is to help create a custom customer service division for firms in the broadband, videos, and TV industries. In addition, the company has a focus on hospitality and MDU markets.

As a 21 st century company, CallTek Center International uses technology in providing several services for its customers. For example, on behalf of its clients, CallTek provides; help desk support for users and field service management, Quality Assurance, etc.

Currently, about 121 employees work at CallTek Center International. The services CallTek Center International renders to businesses are customer-created. A team of experts identifies the unique needs, amongst other business peculiarities, to craft the perfect customer experience and technical support for their clients.

The year-on-year growth of the company’s revenue has been impressive, with recent revenue figures capped at $134,000,000.