AnswerMTI

AnswerMTI gives businesses a live, U. S.-based voice for every incoming call. Callers reach a trained agent who greets them with your company's name, answers common questions and passes along what you need to know. For companies looking for a call center USA partner, that means fewer missed calls, fewer leads lost to hold times and no need to hire extra staff to cover the phones. Founded in 1982, AnswerMTI has nearly 40 years of experience in customer support by phone. The service covers live answering, virtual receptionist work, and inbound call center programs that are customized to each client. Agents handle call screening, appointment setting, order taking and call-back requests. They also answer frequently asked questions about location, hours and sales information, and they can transfer calls straight to your own people when needed. A fully bilingual answering service is available. The virtual receptionist side of the business has served physicians, attorneys, contractors and many other industries. Clients range from start-ups and small businesses to larger companies that want a cost-effective outsourcing option instead of building an in-house support team. Several operating details set AnswerMTI apart. Coverage runs 24 hours a day, including nights, weekends and holidays, or you can use the team only after hours or for call overflow. Every call is handled in-house in the United States, with headquarters in Atlanta, GA, and none of it is sent overseas. Proprietary software supports unlimited call scripting, so agents can work from your own terminology and handle nearly any request. Pricing is budget-friendly, with no contracts or hidden fees. If you are comparing a BPO company USA option for phone coverage, AnswerMTI offers a one-week free trial with no strings attached. Get in touch to request a quote or start the trial and hear how your callers are treated.