Verified providers · Technical Support
Lyriq AI, the team behind BPOAI, joins NVIDIA Inception

Technical Support Companies in the Philippines

220 verified companies

Technical support outsourcing gives your customers a staffed help desk — from tier-1 troubleshooting to tier-3 engineering — run by an external provider. It suits software, hardware, and telecom companies with recurring support volume. It is the third-largest service line in the Philippine BPO market, and a large share of the companies here run these programs.

The distinction that matters when buying is tier depth. Tier-1 password-reset desks are a commodity; providers that staff genuine tier-2 and tier-3 engineers — able to read logs, reproduce bugs, and escalate with useful context — are scarcer and worth identifying early. Industry focus on each profile is the fastest signal.

The companies below all offer technical support and are pulled live from the verified directory. Open a profile for team size, industries served, and contact information.

Telus Digital Philippines Iloilo City

Customer Support
Iloilo City4.9 · Google
Unclaimed

TELUS Digital Philippines has built a strong reputation for delivering high-quality customer experience and digital operations across its global network. The Iloilo City site brings that same standard to BPO Philippines clients looking for dependable outsourcing partners. Services span customer support, technical support, content moderation, and back office functions, making it a capable option for businesses with complex, multi-channel service needs. The team serves clients in telecommunications, technology, fintech, ecommerce, and adjacent sectors. As part of a larger AI-ready BPO organization, the Iloilo operation is equipped to handle both traditional call center Philippines work and more advanced digital processes that require structured data handling, content review, or tiered technical support. Workflows are designed around quality and consistency, which is reflected in the strong satisfaction scores from clients who have worked with this location. Companies exploring outsourcing in the Philippines will find a well-established, professionally run operation here. Connect with the Iloilo City team to discuss your requirements and request a quote.

Customer SupportTechnical SupportContent ModerationBack Office+2

TELUS Digital Philippines Market! Market!

Customer Support
Taguig1000+4.4 · Google
Unclaimed

TELUS Digital has been one of the Philippines' most established outsourcing operations since 2005, running nine delivery centers across Metro Manila and Iloilo with more than 26,000 team members in-country. The company covers customer experience management and digital IT outsourcing, serving globally recognized brands from PCI-certified, carrier-grade facilities in Bonifacio Global City, Quezon City, Makati, Pasig, and Iloilo. For companies evaluating call center Philippines options, TELUS Digital offers strong cultural alignment with North American markets, a university-educated talent pool, and competitive labor costs without a reduction in program quality. Facilities sit near major transport hubs, and the company maintains work-from-home capacity to support business continuity across all programs. Rated 4.4 stars across more than 500 reviews and recognized as a CSR Company of the Year by the Asia CEO Awards, TELUS Digital is a proven BPO Philippines partner for customer support and back-office outsourcing at scale. Reach out to schedule a site tour or discuss your outsourcing requirements.

Customer SupportIT OutsourcingTechnical SupportBack Office+1

TELUS Digital Philippines McKinley Exchange

Customer Experience (CX)
Makati City1000+4.5 · Google
Unclaimed

TELUS Digital Philippines, based in McKinley Exchange, Makati City, is a customer experience and digital solutions provider that helps businesses accelerate revenue growth and improve operational efficiency through a combination of AI-powered technology and skilled human teams. As a BPO Philippines partner, the company focuses on transforming how organizations deliver customer support, applying data and AI to real business challenges rather than treating automation as a checkbox exercise. The team operates at the intersection of technology and service delivery, making it a strong fit for companies that need outsourcing partners capable of handling complex customer interactions alongside intelligent process improvement. From call center Philippines operations to back office functions, TELUS Digital brings a practical, results-oriented approach to every engagement. With a 4.5-star rating backed by hundreds of client reviews, TELUS Digital Philippines has built a reputation for consistent delivery. If you are evaluating outsourcing partners that combine experienced agents with applied AI capabilities, reach out to their team to discuss your requirements.

Customer Experience (CX)AI SolutionsTechnical SupportBack Office Operations+3

TELUS Digital Philippines McKinley West

Customer Support
Taguig1000+4.6 · Google
Unclaimed

TELUS Digital Philippines brings together AI-powered technology and skilled human teams to help businesses grow revenue and run more efficiently. Operating from McKinley West, Taguig, this BPO Philippines powerhouse delivers customer experience transformation across the full service spectrum, from frontline customer support and technical assistance to complex back office operations. Buyers get a partner that blends data intelligence with experienced agents, making it a strong fit for companies looking to scale their outsourcing programs without sacrificing quality. As a global leader with deep roots in call center Philippines operations, TELUS Digital applies AI not as a buzzword but as a practical tool built into daily workflows. Industries ranging from telecommunications to technology and retail rely on TELUS Digital to modernize their customer operations, reduce costs, and improve satisfaction scores. Whether you need a dedicated customer support team, digital solutions that automate routine processes, or a strategic outsourcing partner to handle back office work at scale, TELUS Digital Philippines is worth a conversation. Reach out to their team to discuss how their AI-ready BPO model can fit your specific business needs.

Customer SupportTechnical SupportBack OfficeAI & Digital Solutions+3

Telus Digital Philippines Pavia Iloilo

Customer Support
Pavia1000+4.8 · Google
Unclaimed

TELUS Digital Philippines in Pavia, Iloilo is part of TELUS Digital's global network of contact center and digital services delivery centers. The facility brings enterprise-grade outsourcing capabilities to clients who need reliable customer support, technical assistance, and AI-enabled back office operations from a BPO Philippines hub. The Pavia site handles a range of customer-facing and operational functions, including inbound customer support, technical support, and content-related services. As part of TELUS Digital's broader footprint, the center is positioned to support clients in telecommunications, technology, and adjacent industries that require consistent, high-quality service delivery at scale. Companies looking for a proven outsourcing partner in the Philippines, with the backing of a large international organization, will find the Pavia location a credible option. Whether you need a dedicated call center Philippines team or integrated back office support, this site is worth a conversation. Request a quote or reach out directly to explore how the team can support your operations.

Customer SupportTechnical SupportContent ModerationBack Office+2

The Remote Group

Customer Support
Angeles4.6 · Google
Unclaimed

The Remote Group is a business process outsourcing company based in the Philippines, providing offshore staffing, recruitment process outsourcing, and employer of record services to companies in the US, UK, Australia, and the APAC region. Founded in 2020, the company operates as a full-service partner that manages recruitment, HR, IT infrastructure, and day-to-day oversight of offshore teams, so client businesses can add remote staff without building that infrastructure themselves. Core services include customer support, back office processing, virtual assistant support, data entry, technical support, lead generation, and staff outsourcing. Beyond individual roles, The Remote Group also provides recruitment process outsourcing for companies building their own offshore hiring pipelines, and employer of record services for businesses that need compliant offshore employment without setting up a local entity. Offshore arrangements range from a single specialized role to a fully managed department, with staffing adjusted to the scale and structure of the client's operation. The company's client base spans accounting and finance, B2B sales and business development, creative and design, customer service, insurance, information technology, real estate, and solar and renewable energy, among other sectors. It describes working with businesses of varying sizes across four core markets, APAC, Australia, the US, and the UK, and cites more than 50 client companies supported to date. This listing covers The Remote Group's site in Angeles, part of its Philippine delivery base for those markets. The company states that its offshoring model can reduce client labor costs by up to 70 percent, and reports an average 40 percent productivity gain among partners, attributed to improved processes and focus. It also references round-the-clock IT support for the teams it manages. For businesses evaluating an offshore staffing or BPO partner in Angeles, The Remote Group combines recruitment, HR, and IT management into a single offering built around dedicated offshore teams rather than short-term project staffing.

Customer SupportBack OfficeVirtual AssistantData Entry+3

TP Aura

Customer Support
Taguig1000+4.4 · Google
Unclaimed

TP Philippines has been delivering contact center outsourcing and digital business services since 1996, making it one of the most established BPO operations in the country. As a strategic partner to some of the world's largest companies, TP offers a broad range of services including customer support, technical support, customer acquisition, consulting and analytics, and intelligent automation powered by AI and machine learning. What distinguishes this call center Philippines operation is its ability to combine global scale with genuine local expertise. TP balances automation with human empathy, so complex or sensitive customer issues still get the personal attention they need. From digital strategy consulting to speech and interaction analytics, the team helps clients optimize the entire customer lifecycle, turning unprocessed customer data into better decisions and faster resolutions. Operating out of Taguig and backed by nearly three decades of outsourcing experience, TP Philippines handles high-volume, high-complexity engagements across a wide range of industries. If you are exploring customer support or back office partnerships in the Philippines, connect with TP to request a consultation.

Customer SupportTechnical SupportCustomer AcquisitionConsulting & Analytics+3

TP Davao

Customer Support
Davao City1000+4.2 · Google
Unclaimed

TP (Teleperformance) Davao delivers enterprise-grade BPO Philippines services backed by nearly three decades of local operations. As one of the most established names in call center Philippines outsourcing, TP partners with large global companies across industries to manage the full customer lifecycle, from customer support and technical support to customer acquisition, consulting, and back office functions. TP Davao brings together intelligent automation, advanced analytics, and human-centered service delivery under one roof. Their approach combines AI and machine learning to accelerate contact resolution with the kind of personal judgment that complex customer issues still require. Speech, text, and interaction analytics turn raw customer data into actionable insight, helping clients anticipate needs before they become problems. For companies evaluating offshore outsourcing or looking to expand their AI-ready BPO footprint in the Philippines, TP Davao offers the scale of a global operator with teams that understand local context. Connect with their team today to explore how TP Davao can support your customer experience and back office goals.

Customer SupportTechnical SupportCustomer AcquisitionBack Office+3

TP EDSA Greenfield

Customer Support
Mandaluyong City1000+4.4 · Google
Unclaimed

Teleperformance (TP) has been operating in the Philippines since 1996, building a long track record as a preferred offshore outsourcing partner for major global brands. From its EDSA Greenfield site in Mandaluyong City, the company delivers customer support, technical support, customer acquisition, and advanced digital business services across a broad range of industries. TP's approach to BPO Philippines centers on pairing intelligent automation and AI-driven analytics with genuine human engagement. Their teams apply machine learning to accelerate contact resolution while using speech, text, and interaction analytics to turn raw customer data into actionable insight. For more complex or sensitive issues, trained agents handle what automation alone cannot, keeping interactions consistent and personal. Connect with their Mandaluyong team to discuss your requirements and request a quote.

Customer SupportTechnical SupportCustomer AcquisitionIntelligent Automation+2

TP Fairview

Customer Support
Quezon City1000+3.9 · Google
Unclaimed

TP (Teleperformance) has been operating in the Philippines since 1996, making it one of the most established BPO Philippines providers in the market. From its Quezon City location, TP serves as a strategic outsourcing partner to large global enterprises across a wide range of industries, delivering customer care, technical support, customer acquisition, consulting, analytics, and digital integrated business services. The operation balances AI-driven automation with human expertise. Machine learning tools accelerate contact resolution and handle high-volume interactions, while experienced agents manage more complex or sensitive cases. Advanced speech, text, and interaction analytics help clients better understand and anticipate customer needs, turning raw data into actionable insight. For companies evaluating call center Philippines options or looking to build a scalable outsourcing program, TP's Fairview site offers flexible engagement models backed by decades of local and global experience. Connect with their team to learn how they can support your customer support or back office requirements.

Customer SupportTechnical SupportCustomer AcquisitionAnalytics & Consulting+3

TP Rockwell

Customer Support
Pasig1000+4.4 · Google
Unclaimed

Teleperformance (TP) has operated in the Philippines since 1996, establishing itself as one of the most trusted offshore contact center and outsourcing partners in the region. Global enterprises across multiple industries rely on TP for customer care, technical support, customer acquisition, and digital integrated business services that scale reliably with demand. TP's approach goes beyond standard call center Philippines operations. The company combines intelligent automation and AI-powered tools with human empathy, using speech, text, and interaction analytics to help clients understand customer behavior and improve resolution rates. Consulting and solution design services cover the full customer lifecycle, from acquisition through retention. For businesses evaluating BPO Philippines options, TP offers the rare combination of global infrastructure and on-the-ground local expertise built over nearly three decades. Contact TP Philippines to discuss your outsourcing requirements or request a quote.

Customer SupportTechnical SupportCustomer AcquisitionAnalytics & Consulting+3

Transcend Office Priorities Solution

Customer Support
Pasig
Unclaimed

TOPS BPO is a full-service business process outsourcing company based in Pasig, Philippines, built to help businesses offload the work that pulls attention away from growth. From front-line customer support to complex back-office operations, the company delivers affordable, practical, and flexible services that give clients the bandwidth to focus on what matters most. The service range covers every major touchpoint between a business and its customers. Inbound and outbound call center services handle everything from live inquiries to outbound follow-up campaigns. Live chat and email support extend that coverage across digital channels around the clock. Voice technical support resolves product issues over the phone, while the sales support function, which includes lead generation, CRM management, and account management, gives clients a dedicated revenue engine. On the operational side, back-office support takes on data management, accounting, HR administration, and logistics coordination. TOPS BPO also offers strategic product sourcing, pricing analysis, and end-to-end order management for businesses that need supply chain visibility built into their outsourcing arrangement. A recruitment process outsourcing division rounds out the offering, covering candidate sourcing, screening, and placement along with talent management and staffing solutions for both short- and long-term needs. TOPS BPO has a particular foothold in the freight and allied industries, where accurate data, responsive communication, and reliable order tracking are non-negotiable. The company also supports e-commerce operations and any client that depends on multi-channel customer interaction to sustain satisfaction and retention. The company operates on the idea that understanding the customer on behalf of the client is the foundation of good outsourcing. That means prioritizing empathy in customer-facing roles and using data-driven reporting to give clients the visibility they need for better decisions. Support runs across voice, chat, and email channels and is designed to keep response times short regardless of volume. By combining current technology with skilled human interaction, TOPS BPO positions itself as a practical, AI-ready BPO partner in the Philippines for companies looking to scale without expanding internal headcount. If you are evaluating outsourcing options, whether for a single customer support function or a broader back-office engagement, TOPS BPO welcomes the conversation. Visit their website or contact the team directly to discuss your requirements and get a quote.

Customer SupportCall Center ServicesBack Office SupportTechnical Support+3

Technical Support outsourcing: common questions

What buyers ask most when comparing technical support providers in the Philippines.

01

What levels of technical support can be outsourced to the Philippines?

Everything from tier-1 troubleshooting desks to tier-2 and tier-3 engineering support able to read logs, reproduce bugs, and escalate with context. Tier depth varies sharply between providers, so confirm it early in evaluation.

02

Which industries use Philippine technical support most?

Consumer technology, SaaS, and telecommunications dominate, reflecting the directory's industry data. Providers with a stated SaaS or telecom focus usually run deeper product-training programs than generalist desks.

03

How is technical support priced compared to customer support?

Higher, and rising with tier depth: tier-1 sits near customer-support rates, while tier-2 and tier-3 engineering support commands a premium for scarcer skills. Team size and focus on each profile help gauge where a provider sits.

Browse other BPO services

Terms that come up when comparing providers: SLA, KPI, AHT, CSAT, DSAT, QA, LOB, SME, POC, and BAU. Or read the full BPO glossary.

Run a BPO offering technical support services that is not listed here? Get listed for free.

Technical Support Outsourcing Philippines | Page 16 | BPOAI.ai