OfficePartners360 (Cagayan de Oro)

OfficePartners360, listed here for its Cagayan de Oro City site, operates as part of iQor, a business process outsourcing and customer experience company with operations across 10 countries. Buyers considering this location gain access to an established, large-scale BPO provider that pairs trained human agent teams with AI-enabled service delivery to handle customer support, sales, and back-office work on behalf of client businesses.

Services offered from this site include customer support, back office processing, data entry, virtual assistant support, lead generation, and technical support. Described more broadly, the company's scope of work covers the full customer lifecycle, from sales and onboarding through ongoing support, retention, and collections.

As part of iQor, the company points to more than 45,000 specialists working across 10 countries, roughly 30 years of experience delivering customer experience and outsourcing services, and an average client tenure of 15 years. Its delivery model blends two types of workforce: an AI-enabled human team for complex, higher-value interactions, and an automated workforce for higher-volume, lower-complexity voice and process work, letting clients route different types of contact to the model suited to them. The company also states that customer interactions across this model are analyzed, with the resulting data used to inform staffing and service decisions rather than produced only as static reporting.

For companies evaluating outsourcing partners based in Cagayan de Oro, OfficePartners360 combines these service lines, this workforce model, and the scale of the iQor network behind it.