Pac Biz Contact Center Outsourcing

Pac Biz Contact Center Outsourcing is the Dumaguete, Philippines site of Pac Biz, a Philippine-based outsourcing provider that has supported transportation, eCommerce and service-based businesses in the United States for more than a decade. Pac Biz runs several sites across the Philippines, and this listing covers the Dumaguete location specifically, the site set up to deliver contact center and back-office support for the company's client base.

From Dumaguete, the team handles taxi and transportation dispatch, drawing on Pac Biz's broader dispatching practice that also covers non-emergency medical transportation (NEMT). Alongside dispatch, the site provides call answering services, chat support and general customer support for inbound customer contact, plus back office outsourcing for the administrative and coordination work that sits behind day-to-day operations.

The client base Pac Biz describes centers on transportation and logistics companies, the same industries this Dumaguete site is set up to support. Its dispatch and support work is aimed at businesses that need calls, chats and dispatch requests answered reliably as call volume and service area grow, rather than one-off or seasonal coverage.

Pac Biz describes its customer support as built to run 24/7, so dispatch and customer contact continue outside standard business hours. The company also describes an AI + HI (AI plus Human Intelligence) approach, pairing automation tools with agents trained on a client's own systems and processes rather than handling calls and dispatch on a purely scripted basis. Pac Biz points to low agent turnover as part of how it keeps that service consistent for clients over time.

For transportation and logistics companies looking for a Philippine-based team to handle dispatch, call answering and back-office work, the Dumaguete site is where Pac Biz Contact Center Outsourcing delivers that support.