Pac Biz Contact Center Outsourcing

High turnover is a major issue for businesses, especially since “The Great Resignation”, where applicants are sparse and short-lived. No-shows and sudden quitters leave your company without dispatchers and support. Taxi companies are unable to handle call volume, miss calls, and customer satisfaction drops.

The transportation industry has shifted and many smaller companies are being acquired by larger enterprises. Those companies that acquire competitors and expand service territories turn to outsourcing for sudden growth, where standards need to be met across the entire company. With outsourcing, you’re able to add 1–50 transportation specialized agents at a time.

The continually rising cost of local staff for entry-level positions takes a toll on transportation companies. Dispatchers and call takers have grown to be a difficult position to fill and the costs of turnover are significant (hiring, training, equipment, supervision, quality control, benefits, etc.). Outsourcing with Pac Biz allows owners to easily bring on experienced agents with the resources they need to succeed included (hiring, training, equipment, supervision, quality control, benefits, etc.).