Afni

Afni operates a contact center site in Quezon City, staffed by a team of more than 1,000, as part of a wider operation that also runs sites in the United States and Mexico. From this location, Afni handles outsourced customer engagement for client brands, taking live customer contacts over the phone and through web chat and working to resolve issues on the client's behalf.

The Quezon City site covers customer support, inbound call center handling, technical support, back office processing, and customer experience management. Agents work inbound contacts across phone and chat channels, addressing account questions, technical issues, and other support requests as an extension of the client's own customer service function.

Afni is a US-based company that has operated in the contact center business since 1936, and the Quezon City site sits within a multi-country delivery network spanning the United States, Mexico, and the Philippines. That gives clients an outsourced partner with a long operating history in customer engagement, rather than a newly formed vendor.

For buyers sourcing outsourced customer support out of the Philippines, Afni's Quezon City site offers a full-service option covering inbound customer contact, technical support, and back office work, backed by an established multi-country contact center operator.