Currai

Currai is an AI agent monitoring platform that analyzes production conversations across chat and voice channels. It captures what users asked, what AI agents claimed, and what tools actually did, giving product and engineering teams a single view into agent behavior. The platform automatically discovers recurring user intents and frustrations, checks agent responses against compliance and behavioral rules defined by the team, and generates concrete suggestions for improving prompts, tools, and workflows. It accepts native HTTP capture, Langfuse-compatible ingestion, and OpenTelemetry traces, so teams can add Currai without replacing existing instrumentation. Setup takes about five minutes.

For BPO and contact center operations running AI-powered agents, Currai acts as a continuous quality layer across every interaction. It flags silent failures, rising friction, and policy violations automatically, surfacing the kind of issues that manual transcript review would miss at scale. Teams can track success rates across agent versions, compare how different deployments handle the same user intents, and receive Slack alerts when something breaks in production. The intent discovery feature groups recurring customer goals from real conversations, helping QA teams understand what customers are actually asking versus what the agent was designed to handle. Pricing starts at $4 per month and scales to $399 per month for up to one million events.