Enthu.AI

Enthu. AI is an agentic AI platform built for contact center intelligence. The platform ingests multi-channel customer conversations, transcribes them with speaker labels and timestamps, and routes them through specialized AI agents covering quality assurance, CSAT, CRM, RPA, and reporting. Each conversation is automatically summarized, with key points and next steps extracted without manual review. Calls are then scored across parameters including empathy, compliance, and script adherence, giving operations teams a consistent view of performance. The platform serves over 100 customers and is designed to deploy in hours rather than the months typically required by legacy speech analytics tools.

For BPOs and contact centers, Enthu. AI replaces manual QA sampling with automated scoring across every call. Supervisors can review flagged conversations, share feedback directly with agents, and track performance trends without digging through hours of recordings. A real-time assistance layer supports agents during live interactions, while post-call summaries reduce time spent on documentation. One customer reported a 90% reduction in compliance review time. Another credited the platform with a 5% lift in appointment set rates and a 50% cut in new agent onboarding time. Pre-built integrations and secure APIs allow deployment into an existing tech stack without significant reconfiguration.