Avoma

Avoma is an AI platform trusted by more than 1,000 organizations that brings meeting assistance, scheduling, conversation intelligence, and revenue intelligence together in one product. It transcribes meetings live in over 75 languages, organizes recordings into AI-generated Smart Chapters, and automatically fills CRM fields for methodologies like MEDDIC and SPICED. The platform drafts follow-up emails, answers questions through an AI Copilot, and handles scheduling through round-robin and group booking pages with built-in lead routing rules. Pricing starts at $19 per user per month, with free view-only seats for collaborators who need read access.

For BPO and contact center teams, Avoma's automated call scoring replaces manual QA spot-checks with full coverage across every recorded conversation. Supervisors can track specific keywords and topics through semantic matching, compare individual agent talk patterns against top performers, and assign targeted coaching without listening to every call themselves. Real-time objection handling gives agents in-call support without pulling managers into live conversations. Deal risk alerts and win-loss analysis built on conversation data give operations leaders a factual basis for pipeline reviews, making the platform a practical fit for outsourced sales desks and customer-facing teams that need structured, auditable coaching programs.