AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
102 articles in Government · Page 3 of 12
AI Vendors & ToolsTop 10 AI Call Center Software Tools for BPOs in 2026
From Dialpad to Genesys, these 10 AI call center platforms are shaping how BPO companies handle automation, analytics, and agent performance in 2026.
Government & AI PolicyPhilippine BPO Industry: Growth Beats AI Job Fears
The Philippine BPO industry targets 2.5 million jobs and $59B in revenue by 2028, as the sector pivots from call centers to high-value KPO roles.
Government & AI PolicyPhilippine BPO Industry Gets $25M AI Upskilling Push
IBPAP commits $25 million annually to reskill BPO workers in AI and data analytics, as the Philippine government backs large-scale digital training programs.
AI Vendors & ToolsWhat AI call center software works best in 2026?
Ten AI call center platforms, from Nextiva to Dialpad, are helping BPO companies automate call routing, boost agent performance, and cut operational costs in 2026.
AI Vendors & ToolsTop 10 AI Call Center Software Tools for 2026
From Nextiva to Dialpad, these 10 AI call center platforms are reshaping how BPO companies handle automation, analytics, and agent performance.
Government & AI PolicyWhat Is the Philippines Doing to Prepare BPOs for AI?
The Philippine government is prioritizing education and training programs to help the IT-BPM sector adapt to AI and protect over 1.4 million BPO jobs.
Philippine BPO IndustryHow Much Does Outsourcing to the Philippines Cost in 2026?
Outsourcing to the Philippines usually costs 40 to 70 percent less than paying onshore wages. Here are direct answers to the questions buyers ask most.
Government & AI PolicyPhilippines Commits $25M Yearly to Reskill BPO Workers
The Philippines is investing $25M annually to retrain its BPO workforce for AI-era roles, targeting 2M jobs and $42B in revenue by 2026.
Government & AI PolicyPhilippine BPO Industry Faces AI Disruption: Government Acts
The Philippine BPO industry employs 1.8M workers and earns $38B yearly, but AI automation now threatens its contact-center-heavy model.