AI × Outsourcing Intelligence
News, trends, and insights for BPOs, vendors, talent, and government shaping the AI era of Philippine outsourcing.
Have a story the industry should hear?
Our editors write it about your BPO, free, and confirm it with you first.
203 articles in AI in Outsourcing · Page 15 of 21
BPOAI Feature / Government & AI Policy
Philippine BPO Industry Gets $25M AI Upskilling Push
IBPAP commits $25 million annually to reskill BPO workers in AI and data analytics, as the Philippine government backs large-scale digital training programs.
Read the feature
AI Vendors & ToolsTop 10 AI Call Center Software Tools for 2026
From Nextiva to Dialpad, these 10 AI call center platforms are reshaping how BPO companies handle automation, analytics, and agent performance.
Government & AI PolicyWhat Is the Philippines Doing to Prepare BPOs for AI?
The Philippine government is prioritizing education and training programs to help the IT-BPM sector adapt to AI and protect over 1.4 million BPO jobs.
Philippine BPO IndustryHow Much Does Outsourcing to the Philippines Cost in 2026?
Outsourcing to the Philippines usually costs 40 to 70 percent less than paying onshore wages. Here are direct answers to the questions buyers ask most.
Government & AI PolicyPhilippines Commits $25M Yearly to Reskill BPO Workers
The Philippines is investing $25M annually to retrain its BPO workforce for AI-era roles, targeting 2M jobs and $42B in revenue by 2026.
Government & AI PolicyPhilippines AI Policy: Urgent Push on Skills and Infrastructure
UP's digital office and Manila Bulletin warn the Philippines must invest now in reskilling and infrastructure to capture AI's economic gains for BPO and beyond.
AI Vendors & ToolsAI Call Center Software: Top 10 Tools for BPOs in 2026
From predictive dialing to sentiment analysis, these 10 AI call center platforms are reshaping how BPO companies deliver customer service in 2026.
Government & AI PolicyPhilippines AI Policy: Talent Gaps Threaten Growth
A Manila Bulletin editorial warns that without urgent investment in reskilling and digital infrastructure, the Philippines risks missing its AI opportunity.
Government & AI PolicyPhilippine Government Bets on AI to Future-Proof BPOs
NEDA projects PHP 2.6 trillion in annual efficiency gains as Philippine BPO companies race to adopt AI and close a widening talent gap.
AI Vendors & ToolsAI Tools Driving Philippine Call Center CX Gains
Over 60% of Philippine call centers now run AI tools, with adoption forecast to hit 85% by 2026, cutting training time and operational costs.