Job Summary:
You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.
Responsibilities:
- Our Agents can be responsible for a variety of different calls including.
- Handles inbound customer service calls.
- Processes inbound sales calls.
- Takes inbound or placing outbound collections calls.
- Answers technical support inquires via incoming calls, chat or email.
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
- Performs other duties as assigned.
Skills Requirements:
- 4 or more years of Call Center experience required.
- Ability to develop rapport and demonstrate a caring attitude.
- Excellent data entry and internet navigation skills.
- Clear, distinct oral and written communication skills.
- Must be detail oriented.
- Dynamic interpersonal and judgment skills.
- Professional demeanor and dependable work ethic.
- Ability to work in a fast-paced environment and multi-task.
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.