You Will:
- Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
- Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
- Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
- Oversee and validate the delivery and quality of provided training
- Track the effectiveness of training interventions through multiple assessment tools
- Work with all team members to improve sales systems to achieve a positive customer experience
- Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
- Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
- Help create a culture of learning where individuals manage their own development, competence, and performance
You Have:
- 3+ years of experience working in a customer service, training or sales capacity
- Expertise in training within your peer group
- Experience in high-volume calling
- Experience working with Salesforce.com or similar CRM
- Technical skills in MS Office
- Experience prioritizing concurrent projects and demonstrating project management skills
- Experience demonstrating multiple strategies, platforms, and skills to varied audience
- Willingness to work from home