YPC Virtual Team

YPC Virtual Team is a Philippines-based outsourcing provider operating out of Taguig that finds, employs and manages staff on behalf of business clients abroad. Rather than positioning itself as a simple staffing agency, the company describes its role as running the offshore team directly: recruitment, rostering, payroll, benefits and HR administration are handled on the client's behalf, leaving the client to direct the work rather than manage the employment relationship. The company states that outsourcing through its service can reduce a client's costs by up to 70 percent, and describes its offering as outsourced staffing and business process outsourcing for clients across the English-speaking world.

The concrete service list includes customer support handled across voice, chat, email and social media channels, virtual assistants, telemarketers, virtual receptionists, and administration and operations staff. Back office work covers invoicing and accounts receivable processing and data entry, and the company also offers digital marketing, IT staff placement, and data labeling and annotation. Staff can be structured as part of a shared service or as a dedicated team, and engaged on a full-time or part-time basis depending on the client's needs.

Clients described on the company's site range from early-stage start-ups to established businesses, spanning functions such as sales, marketing, operations and administration. The company describes this support as spanning a business's functions broadly rather than a single department, and states that it supports business clients based in the United States, United Kingdom and Australia.

Delivery is based in Taguig in the Philippines. YPC Virtual Team operates as part of Your Phones Covered Pty Ltd (ABN 24 146 472 120), an Australian-registered company.

For businesses looking to set up an offshore team without directly managing recruitment, payroll and HR, YPC Virtual Team offers a managed outsourcing option spanning customer service, back office, administrative and marketing roles.