Unbridled Connect

Unbridled Connect, which operates under the name Elevation Connect, is a call center company in Colorado that runs customer care programs for brands that want good service and a lower cost per contact. Its pitch is plain: experienced agents, modern technology, guaranteed savings, and a share of profit that goes to charity. The team handles customer support over chat, email, phone, text and social media platforms. Elevation Connect designs each program around the client and the client's customers, then recruits, trains and manages the staff. Quality assurance, human resources and technology upgrades are part of the package, and the site says these are covered through a range of billing options and plans. The company says its programs are agile and scalable, so a business can scale up for peak season and back down in quieter months. It also backs its work with an analytics suite meant to help clients understand their customer base on a deeper level. Security for the channels it supports is listed as part of the technology offer. The site does not name specific industries or client types. Two things set Elevation Connect apart. First, it offers a savings guarantee: if it does not deliver cost savings, it says it pays the difference back to the client. Second, it follows a 20/20/60 model, giving 20% of profits to non-profit organizations, including one the client may choose. Its tagline is "Performance for Purpose." The roots of the team go back more than 25 years, from Detroit to Colorado, and the company is part of a family of Emergent companies. The office is at 9250 E. Costilla Avenue in Greenwood Village, Colorado, and the phone number is (877) 910-7110. If you are weighing outsourcing options for customer support, or looking for a call center USA partner that will build a program around your business, contact the team to talk through your needs and request a quote.