PCS Connect Lead Generation

PCS Connect is a BPO company in the USA that gives businesses a single outsourcing partner for lead generation, telemarketing, customer support and back office work. Based in San Bernardino, CA, the company says it has served businesses of all sizes since 2001, with a 93% client retention rate and an 83% sales and lead generation success rating. Lead generation and appointment setting are the core of the offer. PCS Connect runs B2B appointment setting, outbound telemarketing and telemarketing sales, plus market research to help clients find and qualify the right prospects. On the customer-facing side, it handles inbound call center services, live online chat and virtual assistant services, so a client can cover both sales and support through one team. As a call center USA provider, it delivers local, regional and national coverage. Behind the front office, PCS Connect offers back office support and data processing, administrative and remote staffing, social media management, and collection and fundraising services. Clients who want a team on call can use the virtual assistant and administrative options to extend their staff without hiring in-house. The company also describes CRM systems, appointment scheduling and customer support as part of its all-in-one outsourcing package, and it says it is building AI into its offer, which suits buyers looking for an AI-ready BPO. What sets the company apart is its own technology. Work is delivered through a proprietary customer relationship management platform and business telecommunications systems. The telecom side includes a mobile and desktop softphone app, a hosted PBX built over 20 years with technology partner Metaswitch, and team and web collaboration tools. PCS Connect also describes 24/7 customer support services. It is a family-owned business that says it works as a long-term partner rather than a vendor, with service plans it describes as transparent. Its stated values are integrity, loyalty, trust, accountability, individuality and community, and its mission is to provide professional services that bring clients a return on investment. If you are weighing outsourcing for lead generation, telemarketing or customer support, get in touch with PCS Connect to talk through your needs and request a quote.