Trans24hr

Trans24hr, operating under the Action 24 Hour brand, is a call center and BPO company USA built exclusively for the livery and ground transportation industry. Headquartered in Las Vegas, Nevada, the company operates around the clock, giving limousine and chauffeur operators a dedicated team to handle phones, reservations, and client communications at every hour of the day. The core service is inbound call handling. When a passenger calls a transportation company, Trans24hr agents answer, take down reservation details, and enter them directly into the operator's existing booking platform in real time. For operators whose clients expect immediate responsiveness, such as corporate travelers at the airport or executives on tight schedules, this coverage eliminates hold times and missed calls. Agents also upsell clients on additional services during each call, such as out-of-town jobs, charter runs, and round trips, adding revenue that would otherwise be missed. A separate quality control operation addresses reservation accuracy. Overnight, a dedicated QC team reviews every email, text message, and recorded call to confirm that the following day's bookings are error-free before drivers go out. The company cites industry data showing livery operators average a 2.5 to 3 percent deviation rate, which for a 30-run-per-day operator can add up to more than $33,000 in annual revenue lost to refunds and free service recovery. This back office function is designed to cut that deviation rate in half. The lead generation service extends the offering into outbound sales. Industry-trained agents call affiliates, corporate buyers, travel managers, and event companies on the operator's behalf, using client-approved scripts to introduce the company and set appointments. This outsourcing of the prospecting work is positioned for operators who lack the time or staff to run a consistent outreach program. Trans24hr serves clients on customizable monthly packages. The client base spans single-vehicle owner-operators who use the service on weekends for personal relief to large transportation companies managing ongoing staffing costs. Founder John Paul built the company with more than two decades of livery industry experience, and the service model reflects that background: agents are trained specifically in transportation operations, not generalist customer support.