Professional Dispatch Service

Professional Dispatch Services, Inc. (PDSI) handles phone coverage for towing and roadside companies so operators can step away from the phones without losing control of how calls are handled. Based in Portland, OR, the company runs on a direct promise: We Talk, You Tow. For towing businesses that need a dependable call center USA partner built specifically for their trade, PDSI offers something most BPO operators cannot, deep knowledge of the industry and a team trained to work the way tow shops actually operate. The core service is live tow dispatch, available 24 hours a day, 365 days a year, including weekends and holidays. Dispatchers work on a monitored and recorded phone system and document every request in work order management software. Computer mapping programs locate the motorist and route the nearest available truck. Because the team is experienced in tow industry software, the handoff fits the tools most shops already use, so there is no pressure to change existing workflows just to bring on an outsourcing partner. Dispatchers are trained to handle the full range of calls a towing company receives: police rotation calls, retail and private property tows, insurance and motor club requests, and heavy recovery and service calls. The job, as PDSI defines it, is to get the customer safe and off the side of the road as fast as possible. Detailed reporting systems give clients visibility into call volume, timing, and how each request was handled, keeping operators informed even when they are not on the phone. Several operational details set PDSI apart from a generic answering service. There is 24-hour owner coverage, meaning someone accountable is always reachable. Employees follow defined operating policies and procedures backed by formal training programs. A contingency plan for power outages keeps the phones answered through weather events that would take down less-prepared back office operations. Weekend and holiday coverage is standard, not an add-on. For small and mid-sized towing businesses that need consistent, knowledgeable customer support without adding headcount, PDSI works as an extension of the operation rather than a replacement for it. Towing operators looking for outsourcing that fits their workflow and customer expectations can reach out to Professional Dispatch Services to discuss coverage hours and request a quote.