Drayage Specialist

Drayage Specialist is an outsourcing partner for drayage carriers, 3PLs, trucking companies and freight forwarders. It combines AI-powered automation with trained, managed back office staff, so logistics teams get fewer errors, faster turnaround and round-the-clock coverage without building every role in-house. If you want a BPO company USA buyers can treat as an extension of their own office, this is the model they run. The work is organized around named roles. An Order Processing Agent creates orders and cross-references them with steamship lines and terminals so the information is right before delivery. A Track and Tracing Agent coordinates with local teams and managers and identifies drivers, owner operators and carriers to cover shipments. A Billing Specialist manages client billing portfolios and resolves issues with customers or drivers. A Payroll Clerk collects the documents needed and handles weekly payroll for drivers and owner operators, including checking pay data and calculations. Support roles cover the rest of the operation. Customer Service handles incoming requests and ongoing customer support. A Recruiting Specialist builds and runs recruiting plans, with a focus on hiring drivers through industry networks. Onboarding Specialists collect driver documents and identification, confirm compliance paperwork is complete, and work with safety and operations teams. A Safety Coordinator reviews practices against Motor Carrier rules, manages annual driver reviews and tracks document expiration dates. After-hours support gives drivers a live contact when shipments are moving. Customizable roles let you define admin positions to fit your office. The clients are logistics businesses: drayage operators, 3PLs, trucking companies and freight forwarders. Testimonials on the site come from dispatchers and owners who describe using the team for staffing support, in one case for four years, and say it frees them to focus on growing their operations. What sets the company apart is its background and its hybrid method. The founders bring over 20 years of industry experience in logistics, drayage and freight forwarding. Team members are sourced globally, trained for the pace of the logistics sector, and expected to work as part of your local team and reflect your company's culture. AI handles repetitive steps, while experienced people take on the complex tasks. This makes it a practical choice for companies looking for AI-ready BPO and outsourcing in a specialized field. The company is based in Orlando, FL. If you run a drayage or trucking operation and want to add back office capacity, customer support or after-hours coverage, get in touch to discuss the roles you need and request a quote.