ThinkDirect Marketing Group

ThinkDirect Marketing Group is a Clearwater, Florida call center USA partner that sells for you. Founded in 1984, the company combines inbound and outbound call center services with lead generation and sales conversion, so buyers get a single outsourcing partner for the whole sales funnel instead of stitching several vendors together. The call center handles inbound sales, outbound campaigns, live agent and IVR lead generation, call transfers, and direct-to-consumer sales. It also covers customer service and retention, help desk, answering services, order entry and fulfillment, survey data collection, membership drives, referral services, cold calling, and TCPA lead generation. Product sales and liquidation are on the menu too. For clients that want it, the pay-for-performance sales model means no upfront cost and a variable cost structure. TDMG describes work for clients across a wide range of industries, and says major national brands have trusted it with their marketing for over 20 years. The company also runs its own portfolio of websites and network partnerships to produce online leads, and it keeps a proprietary responder database. Clients can bring in the full package, including customer modeling, lead generation and sale fulfillment, or hand over just one part of the funnel. On the operations side, the team lists a 99.9% uptime guarantee, point of sale and external CRM integration, and complete call tracking and reporting. Agents are U. S. Based, experienced and licensed, with extensive training requirements and 95%+ call handling. Offshore and nearshore staffing is available for teams that need it. This is a practical option for customer support and sales outsourcing alongside back office style order handling. If you are comparing a BPO company USA buyers can reach by phone and hold to results, ThinkDirect is worth a conversation. Get in touch to talk through your campaign or request a quote.