TBS Global

TBS Global, or Tactical Business Services, is one of the leading BPO companies in the world. It was conceptualized to provide seamless, tactical and scalable outsourcing solutions to its local and international customers. The company believes in saving costs for the customers, while increasing their efficiencies and effectiveness.

TBS Global is based in Sydney in Australia, and has various other operation centers across the Asia Pacific and Africa. The company employs a highly skilled team of outsourcing staff, who provide top-tier BPO and call center services. TBS specializes in providing solutions for back office and customer relationship management, so that the customers can reap huge benefits.

TBS Global is involved in providing customer helpdesk services, tele sales, lead generation, SMS services, VAS helpdesk, Live chat, email ticketing, order process management, content management, ticketing management, transcription services, etc. In short, the company handles almost all the back-end requirements for its customers.

TBS Global stands apart due to its high level of secured process management, customized solutions, agile management strategies, data protection services, along with the system protection methods.

With its unique and innovative processes, TBS Global has made its mark as the leading business process outsourcing service provider.

Tactical Business Services is an Australian-owned company that provides innovative BPO solutions customized to clients’ business needs.

Sohan David founded this company in 2004 to fill a gap in the global outsourcing market. TBS Global’s current size is 51 to 200 employees, and its headquarters are in Sydney, Australia.

TBS Global focuses on process management services for clients and works using strategies that focus on: need, environment, enterprise, and deployment.

“Need” involves evaluating business goals, understanding the implication of change management, process documentation, and outlining downstream impact. The environment strategy includes industry trends, barriers and hurdles, competitor impact, and go-to-market strategy.

Enterprise involves determining solutions, mitigating risks, and developing solutions. Its deployment strategy relates to KPI measures, the measure of success, and the post-implementation review of other processes.