SupportZebra

SupportZebra is a Philippines-based BPO company that provides outsourced customer support, technical support, and call center operations for SaaS, e-commerce, fintech, and healthcare businesses in the United States, United Kingdom, Canada, and Australia. Founded in 2011, the company is now part of the Lean Solutions Group and serves as an outsourcing partner for technology and consumer brands that need scalable, 24/7 customer-facing operations. The service offering covers both the customer-facing and back office functions that fast-growing companies typically need to hand off. For e-commerce clients, this means order management alongside customer support. For fintech, it includes card management, account activation, and billing operations. SupportZebra also applies AI-driven customer service technology across its delivery model, using automation to improve response speed and accuracy. The company works across a defined set of industries: SaaS, e-commerce, fintech, healthcare, healthtech, insurance, telecom, and quick-service restaurants. Each vertical carries concrete operational benchmarks. The insurance practice targets a 15-minute email response time and a 98.6% task accuracy rate. Telecom clients get coverage for customer inquiries, technical issues, and billing. Healthcare and healthtech companies are served through HIPAA-compliant processes. Security and compliance certifications are a central part of what SupportZebra offers to regulated sectors. The company holds SOC 2 Type 2 and PCI-DSS certifications, which directly address the data-handling requirements of fintech, insurance, and healthcare clients. SupportZebra also structures its engagements without long-term contract requirements, which suits companies evaluating outsourcing for the first time or managing uneven growth. With over a decade of operating history and the resources of the Lean Solutions Group behind it, SupportZebra is positioned to serve US brands that need a BPO partner with real compliance infrastructure and the capacity to run customer support, technical assistance, and back office functions at scale.