Stafi

Stafi gives law firms a way to add trained staff without adding payroll, office space or HR overhead. Based in Miami, FL, the company places bilingual remote legal staff with firms starting from $16 per hour, runs a 24/7 legal intake and reception desk, and takes immigration casework end to end. According to the company, clients save 20 or more admin hours a week and cut overhead by up to 70 percent. For firms that want an outsourcing partner built for legal work rather than a general BPO company in the USA, that is the pitch. The core offering is dedicated staffing. Stafi matches firms with pre-vetted paralegals, case managers, executive assistants, intake specialists and marketing assistants. Each hire is positioned as a trained, supported team member rather than a freelancer. Reviewers on Google describe a guided recruitment process, coaches and HR staff who stay involved after placement, and an internal program called Stafi University that builds custom training when a firm needs a specific skill set. The second service is Stafi Live, a 24/7 bilingual reception and intake line staffed by legally trained receptionists. The team answers every call, qualifies leads, schedules consultations and handles intake so potential clients never land in voicemail. It works as a legal call center and customer support layer for firms that lose business after hours. The third service is immigration case outsourcing. Experienced remote legal staff handle document collection, research and drafting, package preparation, client communication and case preparation, freeing attorneys from back office work that eats billable time. Stafi serves law firms, with a clear focus on immigration practices and on small to mid-sized firms whose owners are stretched between casework, admin and growth. Co-founders Raquel Gomes and Demetrio Rico built the company around that problem. Gomes, the CEO, has a background in psychology and an MBA in International Business and started Stafi after reaching her own breaking point balancing a demanding career with family life. What sets the operation apart is the delegation method behind it. The Legal Delegation Hub gives firm owners a step-by-step system for deciding what to hand off, when and to whom. Combined with round-the-clock bilingual coverage and a 24/7 phone line, it makes Stafi a practical, AI-ready BPO choice for firms that want structured support rather than a bare staffing list. If your firm is losing calls, drowning in paperwork or carrying a caseload it cannot staff, book a strategy session with Stafi or request a quote through BPOAI.ai to see which solution fits.