Simplified Outsource Services

Simplified Outsource Services is a healthcare-focused call center and BPO company based in Sioux Falls, SD, built to serve health plans and managed care organizations across the United States. Their work centers on one core idea: that better communication between health plans and their members leads to measurably better outcomes. For clients looking to outsource member engagement without losing visibility or quality, they function as a direct operational extension of the plan. Their service model covers both inbound support volume and outbound member communication. On the inbound side, they handle member inquiries and provide patient-facing customer support on behalf of health plans. Their outbound programs are built around specific clinical and administrative goals, including reducing emergency room utilization, improving prescription adherence, and supporting access to primary care. These are not generic call center USA programs. Each outreach initiative is designed to close real gaps in care and shift health outcomes for the member populations they serve. The clients Simplified Outsource Services works with are primarily health plans and insurance organizations that need a dedicated outsourcing partner fluent in managed care operations. Their focus on patients and members across the US makes them a practical fit for regional and national plans running outbound health programs or looking for consistent inbound support coverage they can count on. What sets their back office and front-line operations apart is the reporting infrastructure built into every engagement. Clients receive real-time access and visual tracking tied to their specific KPIs, so performance against program goals is always visible. This approach to transparent data access is baked into their delivery model rather than treated as an add-on. For plans that have struggled with black-box outsourcing arrangements, that kind of access matters. Simplified Outsource Services is reachable at 800-524-7471 or through their website. If your health plan is evaluating healthcare BPO options or needs a call center partner with direct experience in member communication and care gap closure, their team in Sioux Falls is a straightforward starting point.