Covisian (formerly Centrinex)

Covisian is a technology-led BPO partner that runs customer experience operations for brands that want people and AI working on the same conversation. Buyers get a call center and customer support partner that pairs trained agents with an AI layer, so more interactions get handled without losing the human voice. The core of the offer is what Covisian calls AI Supervised, a patented approach where humans stay in control while AI assists. Operators work inside an AI Operation Center, where efficiency metrics and real-time experience indicators sit in one view. One agent can handle several conversations at the same time, which lowers average handling time per agent while keeping answers fast, accurate and human. Covisian also lets clients choose, at each point of the customer journey, whether AI, a person, or both step in. Services cover end-to-end customer operations, growth and conversion programs, and benefit centers built around performance targets. The company serves financial services, insurance, automotive, travel, telco and media, healthcare, utilities and NGO clients. Its pitch to these buyers is a shift in how outsourcing is priced, moving from a price per hour to a price per outcome. The site describes more than 4,500 active clients and customer interactions powered for 250 brands. On scale, Covisian reports over 35 years in customer experience, 17,000 associates, 12,000+ positions worldwide and more than 1 million daily interactions in 20+ languages. It works with nearshore and offshore delivery, stays tech-agnostic, and brings a consultancy profile to program design. This US listing is for its Lenexa, Kansas location, formerly known as Centrinex. If you are comparing outsourcing options and want an AI-ready BPO with a human-in-the-loop model, Covisian is worth a conversation. Connect with the team to ask about your customer support needs and request a quote.