Sevenstep

Sevenstep is a recruitment process outsourcing provider headquartered in Boston, MA, built to take the entire hiring function off a company's plate. As a BPO company USA employers rely on for talent acquisition at scale, Sevenstep deploys dedicated recruiting teams that operate as an extension of the client's HR organization, handling sourcing, screening, and hiring without the cost or complexity of expanding an internal department for every demand surge. Now a KellyOCG company, Sevenstep combines its recruiting heritage with a global workforce solutions platform that reaches well beyond its Boston roots. The core service is RPO. Sevenstep designs and runs talent programs where clients get in-country recruiters placed exactly where the roles sit. The company also delivers broader workforce solutions through the KellyOCG platform, which extends the offering to include staffing and employer-of-record arrangements. Whether the requirement is ongoing hiring for call center USA operations, back office teams, or specialized corporate functions, Sevenstep structures a program around the specific volume and pace the business demands. One thing that consistently distinguishes Sevenstep is how it develops recruiting talent. The company launched in 2007 with training at its center and describes its recruiter development program as the largest and most comprehensive in the RPO industry. A network of career mentors spread across the globe supports that program continuously. The result is a team that stays sharp, and a 94% internal retention rate that reflects it. For clients, recruiter continuity matters directly to program performance, and that number is a meaningful signal. On scale, Sevenstep supports hiring across 71 countries through 33 in-country teams and six global hub locations, with roughly 1,000 team members in place. The average client program tenure is six years, which points to long, stable outsourcing partnerships rather than short-term project work. For organizations building an AI-ready BPO operation or comparing RPO providers, that combination of global reach and program durability is worth serious consideration. If your organization is evaluating outsourcing options for talent acquisition, or needs to accelerate hiring across customer support, back office, or other functions at scale, Sevenstep is worth a conversation. Connect with the team to discuss your hiring volumes and explore how they would structure a program for your situation.