Serva Health LLC

Serva Health is a nurse call center and patient engagement firm serving pharmaceutical companies and contract research organizations (CROs). Based in Mt. Laurel, NJ, the company combines a global, 24/7 nurse staffing operation with ServaCore™, a proprietary patient-facing CRM platform purpose-built for biopharmaceutical programs. The result is an outsourcing model that connects clinical expertise with digital infrastructure across both clinical trial and commercial patient support engagements. On the clinical trial side, Serva Health covers the full patient recruitment and retention cycle. Services include patient pre-screening, complex referral management, medical records retrieval and chart review, pre-referral test and lab scheduling, end-to-end patient tracking, and structured retention programs. The team also supports virtual and observational study designs, making it a capable call center USA partner for sponsors running remote or hybrid trial models. For commercial programs, the ServaConnects™ nurse navigator team provides high-touch patient support across a range of therapy areas, including rare and orphan diseases. Commercial services include HUB and specialty pharmacy coordination, access and reimbursement navigation, medication adherence support, and brand and treatment education. All of this runs through ServaCore™ PSP CRM technology, which includes advanced business intelligence and analytics, giving clients clear visibility into program performance from day one. Serva Health works exclusively within the biopharmaceutical sector, partnering with pharmaceutical manufacturers and CROs at every stage of therapy development and commercialization. Programs can be built as comprehensive end-to-end patient support solutions or structured on an a la carte basis. The in-house solutions design team handles CRM configuration, workflow design, script writing, global telephony setup, and call center operations, keeping the full build under one roof rather than spread across multiple back-office vendors. Operations run around the clock, every day of the year, with global telephony infrastructure supporting domestic and international patient populations. Serva Health is led by Lucine King, President and CEO, and the company's approach centers on building genuine partnerships with an explicit emphasis on compliant, relationship-driven program execution. Pharmaceutical companies and CROs seeking a specialized healthcare BPO or outsourcing partner for clinical or commercial patient programs are encouraged to reach out to the Serva Health team to discuss their specific program needs.