Secretariats, Inc.

Secretariats, Inc. Has been answering phones for businesses in the Hampton Roads area since 1971. A family-owned telephone answering service based in Norfolk, Virginia, the company gives organizations a reliable way to stay accessible to their clients around the clock, without hiring additional staff. For businesses that want every call answered by a real, courteous person using their company name, Secretariats offers call center outsourcing that has proven its staying power over more than five decades of operation. The core offering is 24/7 live telephone answering, available 365 days a year. Trained agents take detailed, date- and time-stamped messages and deliver them by phone, fax, email, or SMS text. Beyond standard customer support coverage, the service includes after-hours answering, business-day rollover, out-of-office answering, and on-call dispatch. Clients also have access to secure messaging and a mass notification feature for weather alerts, office closings, and appointment reminders. Every call is recorded with a full audit trail, which matters for healthcare providers, legal offices, and financial institutions that need reliable documentation. Secretariats serves a broad range of industries from its Norfolk call center. Healthcare organizations, including physicians, dentists, and home health and hospice providers, rely on the service for patient-facing availability and emergency dispatch. Attorneys use it to capture time-sensitive personal injury and malpractice inquiries the moment they come in. Contractors, property managers, banks, insurance companies, government agencies, schools, funeral homes, and small businesses across the Hampton Roads region round out the client base. Any organization where a missed call costs money or leaves someone without the help they need has a reason to consider this kind of outsourcing. The company operates with multiple redundant backup systems and has never closed for inclement weather, an important consideration for businesses in a coastal region. Supervisors work every shift. Secretariats holds membership in the Association of Teleservices International Inc. And the National Amtelco Equipment Owners, both of which keep the team current on industry standards and equipment. Service coverage spans Norfolk, Virginia Beach, Chesapeake, Portsmouth, Newport News, Hampton, and Suffolk. For businesses in search of a dependable, US-based call center or telephone answering outsourcing partner, Secretariats, Inc. Brings a long, verifiable track record to the table. Reach them directly at (757) 461-4600 to discuss coverage options and how their team can represent your business on every incoming call.