Resource Corporation of America

Resource Corporation of America (RCA) helps hospitals across the United States recover revenue from self-pay accounts by connecting patients to the government programs and financial assistance they qualify for. As a specialized healthcare BPO company USA, RCA takes on the complex, labor-intensive work of third-party eligibility processing so hospital revenue cycle teams can focus on patient care rather than chasing reimbursement. RCA's core offering is Third-Party Eligibility services, which covers the full account lifecycle from intake to denial management. The company handles Medicaid applications, Supplemental Security Income (SSI), Healthcare Exchange enrollment, Presumptive Eligibility determinations, Pre-Admit screenings, Charity Care application assistance, and Crime Victims Compensation claims. Rather than handing off partial work, RCA manages every aspect of account processing in-house, including rigorous follow-up procedures and custom reporting that gives hospital partners visibility into what is being recovered and why. A flagship part of RCA's outsourcing model is ARRM, the At-Risk Revenue Recovery Model. This compliance-driven approach is designed to help hospitals maximize cash recovery on self-pay accounts while protecting the tax benefits tied to uncompensated care and staying aligned with IRS Section 501(r) requirements and applicable state charity care laws. Compliance is embedded from the first patient contact, not added at the end of the process. RCA serves hospitals of all sizes, from rural critical access facilities with 25 beds to Level 1 trauma centers in major metropolitan areas. As a privately owned back-office outsourcing firm based in Houston, TX, RCA maintains the operational flexibility to customize its approach to a given facility's needs, whether that means adapting to a specific payer mix, state Medicaid rules, or reporting requirements. The company reports a consistent certification rate of over 93% for accounts deemed eligible for program reimbursement, a figure it attributes to internally developed processes and experienced staff. Hospital revenue cycle and patient financial services teams looking for a dedicated outsourcing partner can reach RCA directly through their website to request a brochure or discuss how their eligibility and at-risk revenue recovery model fits your facility's specific situation.