Complete Recovery Corporation

Complete Recovery Corporation is a Salt Lake City, UT call center that recovers equipment, collects missed payments, and keeps customers from leaving, all while protecting the relationship your business has with each account. The company reports more than one billion dollars in resolved client assets. For buyers comparing a BPO company USA option for collections and retention, the pitch is simple: get the asset or the payment back, and keep the customer. The services cover the full customer lifecycle. Equipment and asset recovery is the core offer. When a subscriber cancels or falls behind, Complete Recovery orchestrates the return of modems and other hardware through multiple points of contact, including calls, email, voicemail, text, postcards and letters. The site notes that more than 80 percent of equipment asset value can be recovered through reuse. First-party collections handle missed payments under your brand. Customer retention teams act as an extension of your own staff, with the same discounts and contract options, and work to save subscribers at the moment they call to cancel. Onboarding support is also part of the lifecycle the company describes. The case studies on the site come from telecommunications and home security. Cox Communications tested Complete Recovery in a few small markets after years of door-to-door equipment recovery. The pilot cut costs by 40 percent and collected more equipment, and Cox moved its recovery account to Complete Recovery nationwide. For Comcast during the 2020 pandemic, the company orchestrated the return of more than 2 million modems when new inventory was hard to source. Vio Security Systems outsourced its retention program and saw 20 percent more customers saved, at higher monthly recurring revenue than its internal team had achieved. What sets the operation apart is the approach to the call itself. Agents are required to say certain things for compliance, but the company does not rely on scripts or memorized one-way dialogue. Staff are trained to listen and use empathy, because the site argues that customers want to feel heard. That human connection is paired with a multichannel outreach process that reaches people where they actually respond. The leadership team brings telecommunications operations, sales and financial experience, and the company was co-founded more than 17 years ago by its current president. If you run a subscription or equipment-based business and need a call center USA partner for outsourcing collections, retention or customer support, Complete Recovery is worth a conversation. Reach out through the directory to connect or request a quote.