Primary Care Medical Billing

Primary Care Medical Billing (PCMB) is a Delaware-based medical billing outsourcing company that manages the full revenue cycle for physician practices, so providers can stop chasing payments and focus on patient care. Founded in 2007 and serving the Delaware Valley region, PCMB works with practices across a wide range of specialties and adapts to whatever billing software a practice already uses. Rates start as low as 3%, making it a cost-effective alternative to maintaining an in-house billing department, particularly as staffing costs continue to rise. PCMB handles every stage of the back office billing process. That includes charge entry, medical coding, claim submission, payment posting, and accounts receivable management. The team also manages underpaid and denied claims directly, pushing back against insurance companies on the provider's behalf rather than letting money sit on the table. Additional services cover physician credentialing and payer enrollment, patient statements, collections and billing inquiries, and monthly practice reporting with advanced analytics so providers have clear, ongoing visibility into their financial performance. The company works across a broad set of medical specialties. PCMB has hands-on experience with Primary Care, Dermatology, Mental Health, Surgical practices, Physical Therapy, Speech Therapy, and Occupational Therapy, including specialized billing for Hippotherapy. This range means the company can support both solo physicians and multi-provider groups without a learning curve on specialty-specific coding requirements. Founder Patti Westergard brings more than 20 years of experience in medical billing and over 10 years in practice management, having overseen three physician practices before launching PCMB. The original practices she managed at the start of her career are still clients today, a record that reflects the consistency the company has maintained. Staff are available during business hours to answer questions from providers and their office teams, and PCMB handles patient billing calls directly so front-office staff can stay focused on in-person care. Outsourcing medical billing has become one of the more practical ways for practices to improve collections while reducing administrative overhead. If you want to discuss what a healthcare BPO partnership could look like for your practice, contact PCMB directly to go over your specific needs and pricing options.