Pittsburgh Telephone Answering Service

Pittsburgh Telephone Answering Service (PTAS) puts a live receptionist on your phones around the clock, so callers reach a real person instead of voicemail. The company says its clients pay less than one third of what a full-time receptionist would cost once salary, benefits, workers compensation, payroll taxes and HR time are counted. The core offering is a live answering service staffed 24 hours a day, 365 days a year. Operators handle nights, weekends and holidays, and they can also pick up while your team is in a meeting or away from the desk. PTAS also runs a call center service for customer support, plus message delivery with customizable voicemail and message management. A disaster disruption service keeps calls answered when a line goes down or an outage hits your office. Messages can include the details you want captured from each caller, and they arrive by email, fax, text message, alpha pager or voicemail. You can receive each message as the call ends, or have them batched and sent at set times each day. Calling in to retrieve messages is free. Urgent calls do not have to wait. When you set up the account, you define what counts as an emergency, and PTAS patches those live calls straight to your office or cell phone. The site also explains call forwarding options set up through your phone company, including standard, ultra and fixed forwarding, so unanswered or busy lines roll over to the service automatically. PTAS describes working with independent business owners and mobile professionals, as well as larger businesses, across multiple industries. Its materials mention clients such as medical practices and service companies, and one long-term customer, a fence company, reports more than ten years of timely, professional call handling and fast contact with the on-call person during emergencies. What sets the service apart, by its own account, is the way operators are briefed. The team learns your business, your industry terminology and your protocol, so callers feel they are speaking with someone in your office. Operators take an active role in managing calls the way you would. If you are comparing a BPO company in the USA for call center support or phone coverage outsourcing, contact PTAS to request a cost savings analysis.