Phoenix Virtual Solutions

Phoenix Virtual Solutions places dedicated virtual medical assistants with U. S. Healthcare practices, home health agencies and hospices. Each client gets one assistant who works only for their business, so there is one person to coach and one person accountable. For practices stretched by staffing shortages and rising overhead, it is a way to outsource administrative work without taking on another full-time hire. The company's outsourcing services center on the administrative side of care. For home health and hospice, its specialists handle intake, physician order tracking, OIG exclusion checks, credentialing and audit-ready documentation under the Conditions of Participation. For physician practices, the work includes prior authorization, appeals, scheduling, session-based billing and consent management. Assistants are trained on the EMR a practice already uses, including WellSky, Homecare Homebase, Axxess, KanTime, AxisCare, Epic, Cerner, athenahealth, eClinicalWorks, Modernizing Medicine and Nextech. RN and CMAA-qualified professionals are available on request. Phoenix builds its training around specialty. Home health and hospice teams are covered on the CMS 2025 and 2026 rule changes. Dermatology work includes biologics prior authorization and step therapy verification. Cardiology covers imaging and procedure authorization and referral intake. Other specialties include pain management, mental and behavioral health, orthopedics and OB/GYN, each with its own payer rules, codes and deadlines. Assistants train on those before they start with a client. What sets the company apart is where it came from. Its founder spent more than two decades inside U. S. Health systems, and the team cites over 75 years of combined U. S. Healthcare management experience. The site also describes it as built by a CEO who owns a hospice agency. Staff are HIPAA-trained, time zone coverage lines up with U. S. Operations, and ongoing oversight, coaching and quality assurance are included. Home health clients get 7 to 10 days of onboarding and a dedicated Client Success Manager. A zero-risk replacement policy and a satisfaction guarantee back the service. This is a BPO company USA healthcare teams can use as a back office extension, without a call center USA contract or a generic staffing pool. If you want to see how much a virtual medical assistant could lower your overhead, the company offers a savings calculator and a consultation. Reach out to Phoenix Virtual Solutions to request a quote.