InTouch Medical Marketing Call Centers

InTouch Medical Marketing Call Centers is a US-based call center in Las Vegas, NV that handles member and patient outreach for the healthcare industry. Health plans, medical groups and provider organizations use the team to grow enrollment, close care gaps and keep members engaged, with calls made by staff trained in the medical field. The work covers three main areas. Growth campaigns include outreach to lapsed members, Extra Help (Low Income Subsidy) enrollment assistance, people turning 65 and aging into Medicare, and Medicaid member outreach. During Open Enrollment, Special Election or Lock-in periods, callers help with Medicare education and options review. They also qualify leads and connect them to a licensed benefit specialist, after confirming consent to be contacted. For quality programs, the team calls members to schedule Annual Wellness Visits, sends a no-cost reminder call or text before the appointment, and confirms the visit was completed. That supports HEDIS and 5-Star performance. They also work on HEDIS care gaps, high-risk members with low RAF scores and pharmacy adherence. Retention services include scheduling virtual appointments and walking members through the telemedicine platform, event RSVPs, COVID testing and flu shot or vaccination clinic scheduling, and referrals to ancillary services. Surveys are another core offer: SDOH screenings, functional and fall risk assessments, depression screening, the Barthel Index, and provider or member satisfaction surveys. Clients are medical groups, IPOs, MSOs and health plans. The content describes member engagement for Medicare, Medicaid and low-income populations, so this is a specialist healthcare BPO company in the USA rather than a general outsourcing vendor. A few operating details stand out. The company has served the medical industry since 2014 and states that it is HIPAA compliant, with HITRUST certification for its Patient Outreach service hosted on Microsoft Azure. Each campaign can have dedicated inbound and outbound phone lines, with a toll-free number or a local area code. A dedicated line and staff can also take calls 24 hours a day, 7 days a week, and emergency calls are directed to the nearest hospital or urgent care facility. If you are looking at call center USA options for healthcare outreach, member engagement or patient surveys, get in touch with InTouch to discuss your campaign and request a quote.