MAP Communications, Inc

Map Communications gives Phoenix businesses a live answering service that picks up every call, day or night, without the cost of hiring a full-time receptionist. Callers reach a friendly virtual receptionist who follows your greeting and your rules, so the phone stops being something your team has to worry about. The core offering is a 24/7 Phoenix answering service, running 365 days a year. Receptionists answer inbound calls, take orders, schedule appointments, screen and route calls, and pass along urgent messages. Lead qualification is part of the mix: each lead is vetted first, and only the calls that meet your standards get forwarded. Map also offers after-hours answering, bilingual answering, emergency call handling and technical help desk support. Setup starts with a custom script, and the team can begin answering calls right away. The company works with businesses of all sizes and trains its receptionists to handle different business sectors. Healthcare practices are one clear example. Map states that its virtual receptionists are trained with HIPAA compliance in mind, so patient information is handled with care. Other callers simply want a professional front desk that makes a small team sound established. A few operational details set Map apart. Receptionists mirror your greetings and etiquette, so many callers never realize they are speaking with a third party. Messages are routed to the right person, and the CogniSent tool lets you review caller conversations, even from a personal device. Because the receptionists work remotely, there is no office space or equipment to add, and the service can grow as your call volume does. For companies weighing outsourcing for customer support, a call center USA option like Map is a practical place to start. If you want to see how it fits your business, get in touch to request a quote or ask about the free 7-day trial.