Logistics Back Office Services

Logistics Back Office Services gives freight forwarders a way to hand off the paperwork, customer contact and follow-up that eat up office time, and to do it at lower cost. The company is headquartered in New York City, where it handles sales and administration. Its service delivery teams work from India and Mauritius. For forwarders looking at back office outsourcing, that setup is the core of the offer. The services follow the way a shipment moves through a forwarding business. A sales support team assists your sales staff and keeps sales-related activity on track. A customer service team acts as a single point of contact for your customers, answering inquiries and concerns and supporting them through the shipping process. A documentation team manages the paperwork tied to moving goods, domestic or international, which matters for legal compliance and customs requirements. An operations team oversees the shipping process and coordinates with stakeholders so goods arrive on time. A collections function focuses on getting customers to pay invoices on schedule and cutting the risk of bad debts. The focus is narrow and clear. This is logistics outsourcing built for freight forwarders, not a general vendor trying to cover every sector. The company says its management and specialist staff bring more than 70 years of combined experience in the industry, so the teams already know how the freight forwarding world works. The model came out of a real shift. When the pandemic sent office staff home, many forwarders found that back office work could be done away from the office, and some outsourced it entirely. Experienced operations teams can work from anywhere, which brings efficiency, economies of scale and savings. Logistics Back Office Services describes its teams as employee-centric and motivated, and says it does not compromise on quality while keeping costs down. If you run a freight forwarding business and want to look at customer support, documentation or operations help from a BPO company with a US headquarters, get in touch for a conversation or a quote. It is a straightforward way to see what an outsourced back office could take off your plate.